Requirements
Job Responsibilities:
Responsible for addressing IT related issues across all applications (HMIS, EMR, ERP, CRM, HR etc.)
Responsible for providing onboard end user training.
Responsible for monitoring and managing link uptimes.
Responsible for addressing issues with end devices like Printers, Scanners, Desktops etc.
Responsible for logging and tracking complaints with OEMs and software vendors through closure.
Responsible for creating tickets for end users, monitoring, and closure.
Responsible for reporting IT incidents and escalating to corporate team.
Responsible for firewall management as per company guidelines.
Responsible for creating user IDs, user training and email ID creation.
Responsible for setting up VC Calls and related training.
Identifies hospital IT requirements by establishing personal rapport with all the concerned across the hospital to understand IT service requirements.
Responsible for collecting data by identifying sources of information; designing survey and collection methods.
Responsible for organizing information by studying, analyzing, interpreting, and classifying data.
Responsible for resolving retrieval problems by altering design to meet requirements.
Responsible for preparing reports by collecting, analyzing, and summarizing information.
Responsible for preparing references for users by writing operating instructions.
Responsible for generating MIS to the management.
Responsible for confidentiality and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Establishes and revises database by conferring with analysts and programmers to code and retrieve data.
Responsible for setup, management, and maintenance of IT-related equipment. (Asset management - software & hardware).
Responsible for monitoring backup jobs and ensuring a high level of completion success rate.
Responsible for helping put processes in place to maintain a stable network environment.
Assist the Corporate IT team with projects to enhance and maintain the technological infrastructure of the hospital.
Assist with the troubleshooting, installation, and implementation of systems.
Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business in being especially proactive with new technologies.
Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.
Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily.
Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
Responsible for all ITGC audit related control and documentation.
Responsible for unit IT change management documentation and approval.
Join us at CCA Hospital and play a key role in promoting healthcare excellence and patient care.